An insurance agent's responsibilities include all of the following EXCEPT...

An insurance agent's primary responsibilities include representing the insurance company they work for, providing excellent customer service to clients, and leading negotiations during the claims process. However, setting insurance rates is generally not a responsibility assigned to agents. Rate setting is typically determined by underwriters and actuaries who evaluate risk and analyze data to establish appropriate premiums. Agents do not have the authority to set or change these rates, as their role focuses more on sales, customer relations, and assisting clients with their policies and claims. This distinction clarifies why setting insurance rates is not within the scope of an insurance agent’s role.